FAQ

Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and domestic shipping may take an additional 3-7 business days. For international orders, please allow 7-14 business days for delivery.
What shipping options do you offer?

We offer standard shipping and expedited shipping options for domestic and international orders. Shipping rates and delivery times will vary depending on your location and the selected shipping method.
What is your return policy?

We accept returns within 30 days of purchase for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with tags attached. Please note that shipping fees are non-refundable.
What if I receive a defective or incorrect item?

In the rare event that you receive a defective or incorrect item, please contact us immediately at info@shopdreuxs.com with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at info@shopdreuxs.com with your order number and reason for return. We will provide you with further instructions on how to return your item.